There are many eateries in Mindanao State University, General Santos City but not all cater to the needs of their customers in terms of products and services satisfaction. Some of the most known eateries are MicJen Eatery, ASSSA Kiosk, Boys’ Quarter, CAS Kiosk, and Camanay.
Several students of the campus were asked to evaluate which one of these eateries best suits their needs in terms of personal service, product variety, product quality, and pricing.
One of the considerations is the personnel’s manners in handling the customers. Vendors and servers should always treat their customers properly so that they can establish customer retention and loyalty. The survey shows that ASSSA Kiosk has this advantage over other eateries. Their vendors and servers have an exceptional approachability and friendliness. According to the survey, there were no complaints gathered against them.
Next to consider is the product variety. Students always want an eatery full of options because each of them usually has different tastes depending on any particular day or situation. In fact, some of the students really go far to other eateries just to seek varieties they may like to eat. Again, ASSSA Kiosk took the top spot for this criterion.
Taste, in presentation and/or in flavor, is very subjective. However, in MSU-GSC, most of the eateries serve the same kinds of viand—like, the toppings in “pastil” or the “lumpiang gulay”. The rating now is based on where’s more delicious and where’s the contrary. In line with this criterion, ASSA Kiosk took most of the compliments as having the most savory and appetizing viands compared to others.
The last thing to consider is the price. This criterion is of lesser importance because, again, most of the products offered are homogenous or the same. Usually, in a place where different vendors offer similar products, the prices also are. What matters is whether the price is right or equivalent to the satisfaction level the customer gets after consuming the product. In this criterion, many affirmed that the prices of ASSSA Kiosk are far more than those of the others.
To spend meals in eateries has become part of the routine of almost all of the students. Oftentimes, it is not only the food that matters but also the place where students could spend time with friends. ASSSA Kiosk got the most approvals because they not only serve several kinds of delicious and affordable viands but also, their servers and vendors are polite and welcoming making their customers feel comfy at any time of the day.
