I accepted the job thinking of helping more people [aside from getting higher salary].
Before this responsibility, I came from an organization that opened my senses to public service. One of my jobs was to listen and talk to people; sometimes, listening even to their rants and complaints to the government, to the system, and to other public servants.
We did not have targets. We did not have anything that quantifies what we do. The ones that kept us moving were the people and their overwhelming responses.
In my current job, we have dashboard. This dashboard comprises of targets and I don’t like the way they use technical aspects to quantify our job performances: number of diagnostic evaluations conducted, number of company profiles uploaded, number of product profiles prepared, number of seminars conducted, number of enterprises assisted, etc. These standards are too demotivating.
I am that kind of person who does not give a damn with these measures. Who cares about targets anyway? I only comply because I am paid to.
If only they envision us as making an impact to the lives of our clients, they would have placed a more inspirational and a more emotionally-driven ideals.
Being very functional does not mean being technical always. Most of the time, putting devotion and love to what you do and to the people you meet makes you more functional than those who try hard to reach the targets by any means.
If I would seriously take the dashboard, I can just make diagnostics, or fill up clients assistance forms, or could easily make profiles given the formats, or conduct seminars as many as I want to, but I never did! I would only be fooling not my supervisors, not the organization, not the people, but myself.
What good can it do to me if I perform in accordance to targets?
If only they put measures like number of smiles generated, number of confidence uplifted, number of most genuine “thank you”, quality of wisdom shared, number of people who brought back their trust to the government, number of hearts touched, and load of sentiments listened, the job would be more enriching and satisfying. These standards can never be put in our dashboard, but for me, these standards are my achievements.